After the Apple shutdown door incident, Apple’s explosion door incident started again. Will Apple recall the “problem machine” this time?

After the Apple shutdown door incident, Apple was caught in an explosion. On December 5, the Beijing Business Daily reporter was informed that there have been 8 complaints from consumers to the Consumers Association. Lawyers believe that Apple should bear the relevant responsibility and compensation for the quality problems of the products, and advise consumers to complain to the administrative authorities to solve the problem. The successively released financial reports show that Apple has no longer experienced the rapid growth of the year and began to decline. If the explosion caused a larger impact, Apple is likely to repeat Samsung's mistakes.

A large area of ​​abnormal shutdown, seriously affecting the use. China Consumers Association can't bear to endure, and sent a letter to Apple again, but Apple's attitude is tough, indicating that the battery components are damp before packaging, this is just an unexpected situation, not a quality problem!

Ridiculous! Apple found a bunch of ridiculous reasons to smother, and even said that it is intended to let the device automatically shut down under certain conditions. While the problem is not solved, the crisis is expanding wildly. A large number of Apple phones have been automatically shut down due to the upgrade of ios10. Some users have indicated that they will turn off in 20 minutes!

As normal, Apple should announce the recall! But at present, Apple’s attitude is even worse than that of Samsung’s global recall. Letting Samsung recall it has already gone through a lot of hard work. Now, if you want Apple to recall it, it is even harder to go to heaven!

According to CCTV news reports, an Apple loyal user from Zhejiang bought an iPhone 6 Plus phone in March 2015. On August 31 this year, the phone suddenly exploded. The user said that the phone was placed next to her leg when the phone exploded. At that time, the phone blew out. Fortunately, the phone was kicked out of the car in time, and the explosion did not cause harm to people and property. Another Jiangsu iPhone 6 Plus user, in the case of normal charging, the phone also exploded. It is understood that the horrors of the two iPhones after the explosion can not bear to look directly, even the battery and motherboard have been unrecognizable.

According to the statistics of the Shanghai Consumer Protection Committee, from September 1st to November 30th, 2016, a total of 8 consumers complained about the spontaneous combustion of their Apple mobile phones under normal use or normal charging. Although they have all replaced new machines, Apple has not explained the reasons for spontaneous combustion. After the mediation of the Shanghai Consumer Protection Committee, the eight consumers have replaced the new machine, and Apple has not responded to the cause of spontaneous combustion, nor does it acknowledge that the quality of the product is problematic.

The iPhone 7 just released this year has also had problems. Earlier, a woman named Fan said that after the iPhone 7 Plus was launched, she ordered an iPhone 7 Plus with a value of 7188 yuan and 128GB on the official website of Apple on October 16. When she started using it, I found that the sound of the iPhone 7 Plus was abnormal. Ms. Fan complained that after Apple’s sale, the other party has not responded. Apple’s official customer service said that they have not received any similar complaints. In addition, foreign netizens exposed a picture of the iPhone 6 Plus burnt after the explosion, the front screen of the fuselage was separated from the fuselage, and the battery was burnt.

For the reasons for the above-mentioned mobile phone explosion, there is no authoritative statement from a third party. However, according to the statistics of the Shanghai Consumer Protection Committee, from September 1 to November 30, 2016, a total of 8 consumer complaints were received, reflecting the sudden bursting of their Apple mobile phones under normal use or normal charging. Self-ignition.

Although the eight consumers have changed their machines after mediation by the Shanghai Consumer Protection Committee, Apple has not responded to the cause of spontaneous combustion.

Ms. Chen said that Apple did not recognize the quality of the product. Ms. Liu also said that Apple did not admit its own product problems. "(Apple) said that this thing should be sent to the United States for testing, but the time is longer."

Wang Wei, assistant secretary-general of the Shanghai Consumer Rights Protection Committee and director of the Law and Research Department, said that Apple, as an internationally renowned brand company, should face the right to know and use of Chinese consumers. Although it was solved by changing the machine, what caused the spontaneous combustion and explosion of the mobile phone, this reason still did not inform the consumer.

In addition to the explosion of mobile phones, Apple's mobile phone has also been complained of the problem of automatic shutdown. For these problems, legal experts suggest that Apple can take a recall method.

According to legal figures, in fact, every Apple mobile phone user has established a contract law relationship with Apple at the same time of purchase. When Apple's mobile phone has problems such as spontaneous combustion or abnormal shutdown, Apple is obliged to have problems for each person. The user to solve.

The Shanghai Consumer Rights Protection Committee said that if Apple delays in finding an effective solution, it does not rule out the legal support and protection of the legitimate rights and interests of consumers.

According to international practice, for consumer goods such as automobiles and mobile phones, if a collective complaint occurs due to defects in parts or safety hazards, manufacturers should usually adopt a recall method.

In fact, South Korea's Samsung mobile phone recalled 2.5 million problem products in 10 countries around the world due to the explosion of the Note7 mobile phone battery in early September. But initially, the plan was to exclude the Chinese mainland. Until September 14, after the AQSIQ made an interview, Samsung announced the mainland's recall plan.

In this regard, some experts believe that this is related to the relatively weak recall mechanism in China. Although the "Management Measures for the Recall of Defective Consumer Goods" has been formally implemented this year, there are also provisions for the recall procedure for consumer goods. However, if the terms are carefully read, it is basically necessary for the producers to initiate or cooperate on their own, and the coercive force is relatively weak. Therefore, active intervention and perfection of laws and regulations should be combined to better protect the immediate interests of consumers.